Business Transformation

Level your resources with your goals. Our platform for the management of complex business processes will enable you to put all the resources, and the whole business system into operation, creating the conditions for greater agility of the processes, business innovations, removing inefficiencies, reducing costs and increasing productivity, all in order to achieve your business goals.

Market demands

Market demands

The business world we live in today is changing faster than ever. To stay competitive, companies have to change quickly or see themselves be overtaken by competitors that can adapt to new business needs more swiftly. In order to respond to ever changing market needs and be step ahead of competition, service providers must transform, reduce capital expenses in long run and provide baseline for more efficient and cost effective operations. Simplification, harmonization, and customer focus are key new elements of ...

The business world we live in today is changing faster than ever. To stay competitive, companies have to change quickly or see themselves be overtaken by competitors that can adapt to new business needs more swiftly. In order to respond to ever changing market needs and be step ahead of competition, service providers must transform, reduce capital expenses in long run and provide baseline for more efficient and cost effective operations. Simplification, harmonization, and customer focus are key new elements of business transformation, yet the path to such transformation needs to change according to each service provider important business goals.

read more
We have a solution

We have a solution

Ibis Instruments proposed Business Transformation solutions include wide range of different solutions which enable you to align People, Process and Technology initiatives of the company more closely with its business strategy and vision. In turn this helps to support and innovate new business strategies which represent key driver of business transformation. The solutions will provide and support critical level of inovation required to successfully compete on the demanding market.

Ibis Instruments proposed Business Transformation solutions include wide range of different solutions which enable you to align People, Process and Technology initiatives of the company more closely with its business strategy and vision. In turn this helps to support and innovate new business strategies which represent key driver of business transformation. The solutions will provide and support critical level of inovation required to successfully compete on the demanding market.

Enterprise Integrations and Business Process Management

Enterprise Integrations and Business Process Management

Enable process flexibility, automation and continual improvement

Ibis Instruments offerings for Enterprise Integrations and Business process Management will enable your environment to be ever-changing with high level of flexibility and adaptability to support business needs and efficient business processes to support faster time to market for products and services. It will properly support business innovation in order to gain competitive edge on the demanding market today.
Enterprise Integrations solutions enables you to integrate data and applications across your entire ...

Ibis Instruments offerings for Enterprise Integrations and Business process Management will enable your environment to be ever-changing with high level of flexibility and adaptability to support business needs and efficient business processes to support faster time to market for products and services. It will properly support business innovation in order to gain competitive edge on the demanding market today.
Enterprise Integrations solutions enables you to integrate data and applications across your entire enterprise regardless of platform, protocol or data format. By nurturing Service Oriented Architecture principles, Ibis Instruments offering for Enterprise Integrations reduces the complexity of integrating applications and services, increases your business agility and reduces costs with a fast and flexible application integration solution that eliminates point-to-point connectivity. It enables development of new business services opportunities without impact to your current IT environment and enables you to focus on your core business initiatives instead of IT maintenance.
Business Process Management solutions improve visibility and control of your business processes and meet demands of your customers for consistency and convenience. Ibis Instruments offering for Business Process Management will enable automation, optimization and continual improvement of your business processes. It breaks down functional silos in the organization and makes your business processes which combine people with technology effective and efficient in order to provide faster time to value. Decisions are part of day-to-day business operations and happen in real time as business interactions are being executed. They control the next step of the business process or deliver the final process outcome. Embedding business policies and automated decisions into software systems leads to their difficult maintenance and adaption especially as the relationship between business and IT frequently involves miscommunication, misunderstanding and frustration. Ibis Instruments offering for Business Rules Management enables higher level of agility to implemented business processes by extraction of the decision-making logic from wherever it resides to centralized library and its automation. Business rules are then available to business people for change and update in business context in order to adapt efficiently to business needs, without need for direct involvement of IT department. Business Process Management enables implementation of a number of different business processes in different industries supported by enterprise integrations and business rules management. Catalog -driven Order Handling process represents an example of complex business process spanning accross multiple different business units and systems and is fully implemented through Business Process Management solution and Enterprise Product Catalog.

read more
Workforce management

Workforce management

Do more with less

Due to the fact that field workforce generate significant operational costs to service organizations and must support business needs more efficiently and effectively in order to enhance customer focus as key element of business transformation, transformation of Field Operations processes is inevitable. As a field technican working time can not be preserved, but only better consumed, service organizations of all sizes clearly understand the advantages of optimized scheduling of field activities and real-time ...

Due to the fact that field workforce generate significant operational costs to service organizations and must support business needs more efficiently and effectively in order to enhance customer focus as key element of business transformation, transformation of Field Operations processes is inevitable. As a field technican working time can not be preserved, but only better consumed, service organizations of all sizes clearly understand the advantages of optimized scheduling of field activities and real-time mobile communications. Ibis Instruments offering for WorkForce Management enables service organizations to dramatically reduce operation costs associated with workforce by enabling their field operations to be more productive, to do more with less. Solution implementation will enforce field operation processes with clear split of responsibility supported by operational reports and analitycs in order to clearly understand field activities and enable true support to proper incentive programmes to your field technicians.

read more
Enterprise Asset Management

Enterprise Asset Management

Understand what you have and utilize it efficiently

Improve visibility and control over your critical assets in order to gain maximum productivity from the assets and minimize the costs of operations and maintenance as it forms the most significant portion of operating expenses in the asset–centric companies.
IBIS Instruments offering for Enterprise Asset Management provides complete management of the asset lifecycle. By managing your assets complete lifecycle efficiently, you are able to control all aspects, gain control over operational expenses and ...

Improve visibility and control over your critical assets in order to gain maximum productivity from the assets and minimize the costs of operations and maintenance as it forms the most significant portion of operating expenses in the asset–centric companies.
IBIS Instruments offering for Enterprise Asset Management provides complete management of the asset lifecycle. By managing your assets complete lifecycle efficiently, you are able to control all aspects, gain control over operational expenses and properly manage planning and acquisition phase which enables companies to address key challenges efficiently.

read more
Resource and Service Inventory

Resource and Service Inventory

Understand your infrastructure and services and make critical support for your oss systems

For most Communications Service Providers the inventory lies at the heart of their Operations Support Systems (OSS). In order for service provider to deliver the services efficiently, visibility into network resources and services is mission-critical. Business processes are dependent on the integrity and accuracy of the inventory data and real-time access to accurate inventory information data is a must for zero-touch service delivery, service assurance and increasingly important for customer self-service, ...

For most Communications Service Providers the inventory lies at the heart of their Operations Support Systems (OSS). In order for service provider to deliver the services efficiently, visibility into network resources and services is mission-critical. Business processes are dependent on the integrity and accuracy of the inventory data and real-time access to accurate inventory information data is a must for zero-touch service delivery, service assurance and increasingly important for customer self-service, asset management and operations. Delays, customer dissatisfaction and lost revenue are all real possibilities when this data becomes compromised. Ibis Instruments Offering for Service and Resource Inventory Management ensures the seamless operation of your business. By providing highly flexible inventory management capability, adaptable to changing and converging network technologies, it addresses current and future needs of the evolving Communications Service Provider market. It enables management of network integrity through an accurate end-to-end representation of the network and understanding of the effects on customer service activity in real-time.

read more
Provisioning and Activation

Provisioning and Activation

Provide your customers with new services in a fast and efficient way

Due to the fact that complexity and size of infrastructure is continually rising as well as a number of customers and competitors providing same or similar services, an ICT provider should drive its environment to be more flexible and its operations to be more efficient in order to provide services as fast as possible with minimized resource consumption and therefore operation costs. This is why implementation of solutions which provide full automation of the fulfillment process is inevitable in order to ...

Due to the fact that complexity and size of infrastructure is continually rising as well as a number of customers and competitors providing same or similar services, an ICT provider should drive its environment to be more flexible and its operations to be more efficient in order to provide services as fast as possible with minimized resource consumption and therefore operation costs. This is why implementation of solutions which provide full automation of the fulfillment process is inevitable in order to enable Zero Touch Deployment and automation of the Operational Management with the objective to minimize the Order-to-Cash time. Ibis Instruments offering for Provisioning and Activation will enable ICT providers to enforce Zero-touch service provisioning and therefore minimize resource consumption and operational costs by requiring minimum daily operational involvement.It provides end-to-end automation and powerful processing engines that enable services to be provisioned instantly, even while the customer is waiting on line. Automation and error-free provisioning also ensure that customers get the services within the agreed delivery schedule, enable the operator to differentiate with better quality for the end-customer, and reduce customer care costs.

read more
Customer Relationship Management

Customer Relationship Management

Provide exceptional service and gain customer loyalty

For each organization that have interaction with end customers, customer information management is a critical process to efficiently support main activities. Specially, for commercial organizations-companies, sales, market and customer oriented, successful management of critical information about customers is directly reflecting sales and revenue. Customer information consolidation within one IT system has a big value for all companies' segment, interested in customer information directly, or in related ...

For each organization that have interaction with end customers, customer information management is a critical process to efficiently support main activities. Specially, for commercial organizations-companies, sales, market and customer oriented, successful management of critical information about customers is directly reflecting sales and revenue. Customer information consolidation within one IT system has a big value for all companies' segment, interested in customer information directly, or in related information for smarter analysis. Ibis Instruments is offering Sugar CRM solution that enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution in the market. The company uniquely places the individual at the centre of its solution—helping businesses transform the customer experience and enable highly personalized interactions that drive customer excellence and loyalty throughout the entire customer lifecycle. SugarCRM delivers a fully transformed, personalized user experience that is immersive, engaging and intuitive. Sugar fuses the straightforward simplicity, mobility and social aspects of a consumer app with the business process optimization of conventional CRM. Recognized by leading market analysts as a CRM visionary and innovator, Sugar is deployed by more than 1.5M individuals in over 120 countries and 26 languages.

read more

Why Telecom Instruments?

As a part of Ibis Instruments group Telekom Instruments has resources on it’s disposal which provides:

Knowledge

Knowledge

  • Experienced consultants who can help you in defining your Business Transformation strategy
  • Highly skilled expert teams capable to design, implement, customize and maintain enterprise scaled solutions to help your business to transform efficiently and effectively
  • Certified experts with relevant vendors and industry certificates
Reliability

Reliability

  • Over 10 years of experience implementing solutions that supports Business Transformation Strategy
  • Implementation of the Business Transformation related solutions in most complex environments.
  • Knowledge of relevant standards and industry best practices correlated with our industry experience provides the best mixture for successful project completion.
Experience

Experience

  • We are long-term partners with leading vendors from Business Transformation sphere and offer future-proofsolutions
  • We have technical support team available 24x7 to respond to any request
  • We build strategic partnership with our customers helping them to fully utilize implemented solutions and have quantifiable business benefits.


BELIEVE THOSE WHO EXPERIENCED OUR APPROACH

Success story

Tier 1 provider has implemented our solution for enterprise integrations and provisioning and activation in order to improve flexibility of the IT environment and become agile in order to efficiently response to market trends and needs.

Implemented generic provisioning solution enables the provider to diminish Order-to-Cash time and also provides generic approach which minimizes costs of operational maintenance and future process modifications and extensions. Provisioning process is based on templates and decomposes the provisioning request into a number of commands which will be executed on the underlying platforms in specific order with error handling support available.

Solution supports batch execution of provisioning process usually used for high volume provisioning processes such as: upgrading internet speed, changing packages, transferring to other call group, etc.. The key business values provided and identified are the following:


1.Generic approach to provisioning process, minimize effects of the process changes and extensions and gain provisioning control.


2.Minimize resource consumption and operational costs by enforcing Zero-touch service provisioning.

X
X